Terms and Conditions
Last Update: August 16, 2026
Welcome to Platinum Sweepstakes.
These Terms & Conditions ("Terms") apply to your use of our games, player services, promotions, payment options, and related services.
By creating an account, loading funds, participating in a game, requesting a redemption, or otherwise using our services, you acknowledge that you have read, understood, and agree to these Terms.
1. Eligibility
Players must be 21 years of age or older and may only participate from locations where participation is legally permitted. By using our services, you confirm that: You are at least 21 years old. The information you provide is accurate. You are using your own player account You are responsible for determining whether participation is permitted where you are located. We reserve the right to request reasonable age, identity, payment, or account verification.
2. Player Accounts
Players are responsible for maintaining the security of their accounts and login information.
Players may not:Create duplicate accounts to obtain additional promotions or bonuses.Share, sell, or transfer accounts without authorization.Impersonate another person.Use another person's payment information without permission.Provide false or misleading account information.
Please notify Player Support promptly if you believe your account has been accessed without authorization.
3. Games & Entertainment
Our games are provided for entertainment and recreational purposes.
Participation does not guarantee winnings, rewards, profits, redemptions, or any particular game outcome.
Available games may change or become temporarily unavailable due to maintenance, provider availability, technical issues, or other circumstances.
4. Loads & Payments
The standard minimum load is $5, unless a different minimum is disclosed for a particular payment method or promotion.
Available payment methods may change at any time.
Players are responsible for confirming all payment instructions before sending funds.
Do not send payments to an old payment account, username, cryptocurrency wallet address, or other destination without first confirming that it is currently approved. Payments may require confirmation before credits are added to a player's account.
5. Cryptocurrency Transactions
Where cryptocurrency payments are available, players are responsible for confirming:The correct wallet address.The correct cryptocurrency.
The correct blockchain/network.The correct transaction amount.Blockchain transactions generally cannot be canceled or reversed after transmission.
We are not responsible for cryptocurrency sent to an incorrect wallet address, sent using an unsupported cryptocurrency or network, or otherwise incorrectly transmitted due to information entered or selected by the player.
⚠️ Never provide us with your cryptocurrency wallet seed phrase or private key. We do not need this information to process a legitimate transaction.
6. Redemptions
The standard minimum redemption is $25, unless different terms are disclosed for a particular game, payment method, or promotion.
Redemption limits, processing times, and availability may vary depending on the selected method.
To protect player accounts and prevent fraud, we may request reasonable verification before completing a redemption.Players are responsible for providing accurate payment or cryptocurrency wallet information.
Once a redemption has been successfully transmitted to the payment destination provided by the player, it generally cannot be canceled, redirected, or reversed.Third-party payment providers and blockchain networks may experience processing delays outside our control.
Additional requirements contained in our Redemption Policy may apply.
7. Bonuses, Free Play & Promotions
We may periodically offer: Load bonuses , Free play Giveaways, New-player promotions, Loyalty rewards, Special events, Promotions may have separate eligibility, expiration, play, redemption, or maximum-redemption requirements.
Promotional credits may not have the same redemption rules or value as standard credits.
Unless specifically stated otherwise, promotions may not be combined. Creating multiple accounts or otherwise manipulating our services to repeatedly claim promotions is prohibited.We reserve the right to cancel promotional credits obtained through fraud, duplicate accounts, manipulation, or violation of promotional rules.
8. Game Glitches, Malfunctions & Technical Errors
Games and related services may occasionally experience technical problems, including glitches, malfunctions, interrupted gameplay, incorrect displays, frozen screens, connection failures, delayed updates, incorrect balances, software errors, or other technical issues.
⚠️ To the fullest extent permitted by applicable law, Platinum Sweepstakes is not responsible for losses, displayed winnings, credits, prizes, balances, or other results caused by a game malfunction, software error, system error, technical glitch, connectivity problem, or game-provider error.
A malfunction, technical error, or incorrect display does not create an entitlement to a displayed balance, prize, credit, redemption, or game result that was generated or displayed incorrectly.
When a malfunction or technical error occurs, verified system, transaction, and game-provider records may be used to determine the correct account balance or game result.Obvious errors may be corrected. Credits, balances, winnings, redemptions, or transactions resulting from a confirmed malfunction or system error may be adjusted to reflect the accurate result.
⚠️ Malfunction voids affected game results to the extent necessary to correct the error, subject to applicable law.
Players should promptly report suspected technical problems to Player Support and provide screenshots or other relevant information when available.
9. Fraud & Prohibited Activity
The following activities are prohibited:Fraud or attempted fraud.False or altered payment confirmations.Unauthorized payment methods.
Duplicate-account abuse.Promotion or bonus abuse.Manipulation of account balances or game results.Exploitation of technical errors or glitches.
Use of bots, scripts, or unauthorized software.Account sharing intended to circumvent restrictions.
Knowingly false payment disputes or chargebacks.Harassment, threats, or abusive conduct toward staff or other players.Using our services for unlawful purposes.Suspected activity may result in temporary account restrictions while the matter is investigated.
10. Chargebacks & Transaction Disputes
If you believe a transaction is incorrect, please contact Player Support promptly so the matter can be investigated.Fraudulent chargebacks, knowingly false disputes, falsified transaction records, or attempts to reverse legitimate transactions may result in account restrictions or termination.
Nothing in these Terms prevents a player from exercising legitimate consumer rights available under applicable law.
11. Account Suspension & Termination
We reserve the right to temporarily restrict, suspend, or terminate an account when we reasonably believe:
These Terms have been violated.Fraud or unauthorized activity has occurred.Account security has been compromised.
Required verification cannot be completed.Promotional abuse has occurred.A player has attempted to manipulate a game or transaction.
Continued access creates a legal, security, or operational risk.Where appropriate, legitimate outstanding account and redemption matters will be
reviewed before final account closure.
12. Third-Party Services
Our services may rely upon independent game providers, payment processors, cryptocurrency networks, wallet providers, hosting providers, or other third-party services.These providers may have their own terms, fees, restrictions, processing times, and privacy policies.We are not responsible for outages, delays, restrictions, errors, malfunctions, or other circumstances caused solely by independent third parties outside our reasonable control.
13. Responsible Play
Participation should remain recreational and within your personal entertainment budget.Never participate using money needed for:HousingFoodUtilitiesTransportationMedical expensesDebt paymentsOther essential financial obligationsPlayers may contact Player Support to request account closure or restrictions.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Platinum Sweepstakes will not be responsible for losses resulting from:
Game glitches or malfunctions.Software or system errors.Incorrect game displays or displayed balances.Incorrectly displayed winnings or prizes.Internet or connectivity failures.Device failures or compatibility issues.Game-provider outages or errors.Payment-provider interruptions or delays.Blockchain or cryptocurrency network delays.Maintenance or service interruptions.Incorrect payment, transaction, or wallet information supplied by a player.
Circumstances outside our reasonable control.Game malfunctions, display errors, or technical errors
void affected game results to the extent necessary to correct the error, subject to applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
15. Privacy
Personal information is handled according to our Privacy Statement.
We may collect and maintain information reasonably necessary for account management, transactions, redemptions, security, fraud prevention, customer support, promotions, recordkeeping, and legal compliance.
We do not sell players' personal information.16. Changes to These Terms.
We may update these Terms when necessary to reflect changes to our games, payment methods, redemption procedures, promotions, security requirements, service providers, or applicable requirements.
Material changes may be posted or communicated through our official channels.Continued use of our services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
17. Questions & Player Support
Questions regarding an account, transaction, redemption, promotion, or these Terms should be directed to our official Player Support channel.
When contacting support regarding a transaction, please provide relevant information such as your player account, transaction date, amount, transaction ID, and screenshots when applicable.
⚠️ Never send passwords, cryptocurrency private keys, or wallet seed phrases to Player Support support@platinumsweeps.com